We want you to love your hair.
We are here to make it right. We do our best with thorough consultations and technical excellence to ensure clients receive what they are expecting. Many times a desired look is a journey and only achievable with multiple services and visits.
In the event that your hair isn’t exactly what you wanted please contact us within 7 days. We must see your hair to determine if the dissatisfaction is an error on our part and so we can move forward with getting your hair where we want it.
If we determine that a client has changed their mind or that it was expressed that multiple steps and services would be needed to achieve the desired look we will encourage the client to continue on the prescribed path to achieve the desired outcome, or possibly prescribe a path back to the original look.
In the event you are not happy with the results we will invite you in for a consultation to determine if a mistake has been made. If we determine a mistake was made by our service provider we will offer to make the adjustments needed to achieve the original consulted look with another service appointment. No refund of money is given for services.
Retail exchanges may be made within 10 days from date of purchase. One of our product specialists will help you choose the perfect product for you. All professional tools, promotional and discounted retail items are final sale. Please see manufactures warranty for all hot tools.